Q&A

A. We will send you an automatic e-mail after your order is completed. If you do not receive the automatic e-mail, please check if the address you entered is correct or if it is in your junk mail folder, and then contact us from here.

【The following are examples of email errors】
・Wrong address
 If you have made a mistake in entering your e-mail address when registering your information or making an inquiry, the e-mail sent from【store@aoyoshi.co.jp】is not delivered to you.
・Using a free e-mail address
If the registered address is a free email, the server may have restrictions on receiving e-mails, and the e-mail may not reach you.
 ※Please check your junk mail folder and trash folder for emails from store@aoyoshi.co.jp.
・Domain is specified
If you have specified a domain name, please make sure that you can receive e-mails containing "@aoyoshi.co.jp".
・Spam mail settings
If you have set your spam mail settings, please check your junk mail folder.

A. We do not include a receipt with our products. If you need a receipt, please write it in the comment box when you place your order. We will no longer be issuing paper receipts in order to promote a paperless system to conserve resources. From now on, receipts will be sent via e-mail (PDF format file). Thank you for your understanding. In the case of cash on delivery (COD) payments, the COD receipt from the shipping company you receive at the time of delivery is the official receipt according to accounting regulations. If you need us to issue a receipt for a cash on delivery transaction, we will issue a receipt and send it to you by e-mail (PDF file) after you return the receipt to us to prevent double issuance. Please check this page for the address.

A. We are always accepting orders except for server maintenance and temporary store maintenance. For inquiries by phone, we are available from 10:00 to 12:00 / 13:00 to 18:00 Monday through Friday, excluding holidays.

A. We have a simple free wrapping service in our store. If you would like to use this service, please write "wrapping request" and the name of the product you would like wrapped in the comment box at the time of purchase. Please note that if you have more than 5 items, we may have to wrap them all together. If you have any other requests, please contact us.

A. The prices listed on the product pages are usually for a single item. Only items marked as sets are sold as a set. If you have any other questions, please feel free to contact us.

A. Please note that the products we sell in our online store are in stock at our other stores. Therefore, there may be cases where the product you have ordered is out of stock. We apologize for any inconvenience this may cause and ask for your understanding.

A. We offer cash on delivery and credit card payment options. For more details, please click here.

A. We offer free shipping on purchases of ¥3300 or more including tax (*Okinawa and remote islands: ¥11000 including tax). For more details, please click here.

A. Normally, we will ship within two business days from the day after you place your order. Please note that shipping may be delayed due to weather, traffic conditions, or temporary manufacturer shortages. For more details, please click here.

A. Please note that we cannot accept order cancellations after an order has been placed. If you would like to purchase more items before the order is shipped, please contact us here. Please include your order number and the name and number of items you wish to add.

A. Please note that we cannot accept returns for the convenience of the customer.

A. We apologize for any inconvenience this may cause. Please contact us here. or send us an email (store_info@aoyoshi.co.jp) or call us (0120-137149 toll free; available Monday through Friday 10:00-12:00/13:00-18:00, excluding holidays) to let us know your situation. We will respond as soon as possible.

A. When you register as a new member, please check the "Receive email newsletters of special offers" checkbox to register. If you are already a registered member, please check the "Receive special offers email newsletter" checkbox and save your registration.

A. To unsubscribe our newsletter, please contact us here.。