A. We will send you an automatic e-mail after your order is completed. If you do not receive the automatic e-mail, please check if the address you entered is correct or if it is in your junk mail folder, and then contact us from here.
【The following are examples of email errors】
If you have made a mistake in entering your e-mail address when registering your information or making an inquiry, the e-mail sent from【email@example.com】is not delivered to you.
・Using a free e-mail address
If the registered address is a free email, the server may have restrictions on receiving e-mails, and the e-mail may not reach you.
※Please check your junk mail folder and trash folder for emails from firstname.lastname@example.org.
・Domain is specified
If you have specified a domain name, please make sure that you can receive e-mails containing "@aoyoshi.co.jp".
・Spam mail settings
If you have set your spam mail settings, please check your junk mail folder.
A. Please note that the products we sell in our online store are in stock at our other stores. Therefore, there may be cases where the product you have ordered is out of stock. We apologize for any inconvenience this may cause and ask for your understanding.
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